There are multiple ways by which requesters can raise incidents in Service Desk

1. Email: Users can send an email to a designated support email address explaining their issues or queries. An incident will be created automatically according to the inbound email channel configured in service desk.

2. Service Portal: Users can go into the dedicated service portal and raise a incident from there.

3. Phone: User can call a dedicated support phone number to contact the agents. Service desk agents can log an incident from the Agent Portal > Incidents > Create New Problem based on the information provided by the user. E.g Dialpad Integration in Service Desk.