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Showing articles from Service Desk tag

How to customise the create release form?

## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create release form? Follow the steps below to customise the create problem form. 1. Navigat…

General Notifications

Below are the list of general notifications that are available by default in a Service Desk account **1. Forgot password - Requester** This email is sent to the requester when forgot password action is initiated by the requester. **2. Forgot password - Agent** This email is sent to the agent when forgot password…

How to customise the create problem form?

## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create problem form? Follow the steps below to customise the create problem form. 1. Navigat…

Service Request Notifications

Below are the list of notifications that are available by default for the Service Request Ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Ser…

Configuring Account Settings in Service Desk

This article explains the different sections of the account settings page and guide you through the process of making necessary configurations. You can tailor your service desk to align with your organisation's settings and branding requirements by customsing the Service Desk settings. ## Basic Settings tab 1. Navig…

How to customise the email notification templates?

Follow the steps explained below to customize the email notification templates, 1. Navigate to **Main Menu > Manage > Ticket Settings section > Notifications > any ticket type tab** 2. Click on any of the notifications to **Edit**. 3. Here the **list of all the teams** in service desk will be displayed along w…

Incident Notifications

Below are the list of notifications that are available by default for the Incident ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Incident**…

Overview of Agent Details Page

Agent Details Page provides an overview of the agent's profile and allows administrators to perform various actions related to an agent's profile and account. This article will guide you through the different sections and actions available on the Agent Details Page in Service Desk. ## Agent Profile - Overview Card T…

How to customise the create change form?

## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create change form? Follow the steps below to customise the change create form. 1. Navigate …

How to customise the create incident form?

## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create incident form? Follow the steps below to customise the create incident form. 1. Navig…

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