Managing Tags in Service Desk
Tags are a powerful way of labelling and grouping tickets. The ticket tags can also be used as conditions to create queues or filters, automation workflows and generating reports. Required Permission Manage All Tags * Only users with this permission will be able to access this module to create, edit, rename, m…
Knowledge Base Tags
Knowledge Base Tags helps you in grouping knowledge base articles based on specific condition. Create Tag * Navigate to “ Manage >> Tags ” under the module switcher. Note: Only agents with “ Manage Tags ” permission can view this option. * To add a new tag, navigate to “ Knowledge Base Tags ” tab and click on …
Manage Ticket Tags
Tickets Tags are a powerful way of labeling and grouping tickets. These can also be used to queue/filters conditions, automation workflows and generating reports. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Watch a feature Walkthrough 📽: Create Tags * Navigate to “ Manage >> Tag…
