Managing Tags in Service Desk
Tags are a powerful way of labelling and grouping tickets. The ticket tags can also be used as conditions to create queues or filters, automation workflows and generating reports. ## Required Permission **Manage All Tags** * Only users with this permission will be able to **access this module to create, edit, ren…
Knowledge Base Tags
Knowledge Base Tags helps you in grouping knowledge base articles based on specific condition. ## Create Tag 1. Navigate to “**Manage >> Tags**” under the module switcher. > Note: Only agents with “**Manage Tags**” permission can view this option. ![][1] 1. To add a new tag, navigate to “**Knowledge Base Tag…
Manage Ticket Tags
Tickets Tags are a powerful way of labeling and grouping tickets. These can also be used to queue/filters conditions, automation workflows and generating reports. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Watch a feature Walkthrough 📽:** ## Create Tags 1. Navigate to “…
