Knowledge Base Tags
Knowledge Base Tags helps you in grouping knowledge base articles based on specific condition. ## Create Tag 1. Navigate to “**Manage >> Tags**” under the module switcher. > Note: Only agents with “**Manage Tags**” permission can view this option. ![][1] 1. To add a new tag, navigate to “**Knowledge Base Tag…
Add Tags to a Ticket
Tags are useful in identifying a ticket. HappyFox lets you add tags to a ticket in three different ways: * Manual addition. * Through Canned Actions. * Through Smart Rules > Available in all pricing plans. **Watch a Feature Walkthrough 📽:** **To add[ Tags][1] to a ticket manually,** 1. Login to your HappyF…
