Knowledge Base Tags
Knowledge Base Tags helps you in grouping knowledge base articles based on specific condition. Create Tag * Navigate to “ Manage >> Tags ” under the module switcher. Note: Only agents with “ Manage Tags ” permission can view this option. * To add a new tag, navigate to “ Knowledge Base Tags ” tab and click on …
Add Tags to a Ticket
Tags are useful in identifying a ticket. HappyFox lets you add tags to a ticket in three different ways: * Manual addition. * Through Canned Actions. * Through Smart RulesAvailable on all subscription plans. Watch a Feature Walkthrough 📽: To add Tags to a ticket manually, 1. Login to your HappyFox account a…
