General Notifications
Below are the list of general notifications that are available by default in a Service Desk account **1. Forgot password - Requester** This email is sent to the requester when forgot password action is initiated by the requester. **2. Forgot password - Agent** This email is sent to the agent when forgot password…
How to customise the email notification templates?
Follow the steps explained below to customize the email notification templates, 1. Navigate to **Main Menu > Manage > Ticket Settings section > Notifications > any ticket type tab** 2. Click on any of the notifications to **Edit**. 3. Here the **list of all the teams** in service desk will be displayed along w…
Service Request Notifications
Below are the list of notifications that are available by default for the Service Request Ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Ser…
Incident Notifications
Below are the list of notifications that are available by default for the Incident ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Incident**…
