Print Incident Ticket
In HappyFox Service Desk, now you have the ability to generate a printer- friendly version of an incident ticket. This can be done either individually or in bulk for multiple tickets. Additionally, you can use this functionality to create a PDF version of the ticket for further documentation or sharing purposes. To p…
Incident Notifications
Below are the list of notifications that are available by default for the Incident ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Incident**…
How to customise the create incident form?
## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create incident form? Follow the steps below to customise the create incident form. 1. Navig…
