The "Clone" option in Happyfox Service Desk can be utilized in various scenarios, including:
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Replicating a ticket and assigning it to different agents, saving time and effort.
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Duplicating the details of an existing ticket to customize it based on your specific needs.
Ticket Clone is now available for all Service Desk ticket types (Incident, Service Request, Problem, Change, and Release). When cloning a ticket, only the initial message from the original ticket will be carried over to the cloned ticket.
To clone a ticket:
- Open the Service Desk ticket you want to clone.
- Click on "More Actions" and then select the "Clone" option from the dropdown menu.
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You will now be automatically redirected to the New Ticket form, where you can modify or fill in any additional fields as needed, and then proceed to create the new ticket.
Frequently Asked Questions:
When a ticket is cloned, what are all the fields within the ticket that get cloned?
The following are the list of fields that get cloned-
Requester Details
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Team
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Subject
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Description
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Impact
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Urgency
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Priority
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Status
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Asset
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Assignment Group
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Assignee
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Custom Fields
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