What is a Service Catalog?

Service Catalog is a single source of information on the various services, service and product offerings of an organisation available to the employees for requesting. It helps in standardising the request management and request fulfilment process and to improve the overall operation efficiency.

 

In HappyFox Service Desk, Service Catalog has two key components 

1. Catalog Groups 
2. Catalog Items

Using catalog groups and catalog items,

• Service desk admins can organise and present the service and product offerings in a structured manner to the end-users.
• This hierarchical structure will enhance user experience by presenting a structured and organised view of the available offerings, making it easier for employees or end-users to find and select the services that align with their needs.
• Additionally, it simplifies the process of request management, contributing to a more efficient service experience. 

What are Catalog Groups?

Catalog Groups are a categorisation or grouping mechanism used within a service catalog. In the context of IT service management, catalog groups are used to organise related services, products, or items into logical categories. This grouping helps employees or end-users to navigate the catalog more efficiently and locate the specific services they need. For example, in an IT service catalog, catalog groups could represent different types of services such as Hardware, Software, Network Services, Security Services, etc. Each catalog group can contain the relevant catalog items associated with that category.

 

Required Permission

Manage Catalog Groups

• You will need the above permission to view the Asset Management module within the Service Desk.
• This is a Team level - Managerial Permission
• You can enable this permission under Role Type: Team > Managerial tab > Service Catalog Section 

How to create a new Catalog Group?

1. Navigate to Main Menu > Service Catalog > Catalog Groups sub module.

2. Click on the +button. This will open the Create Catalog Group right panel.

3. The following details will be available in the form.

   • Name*: Name of the Catalog Group.

   • Description: A short description of the catalog group.

   • Team*: Select the team to which the group should be associated.

4. Click on Create button.

5. You can now create Catalog Items and associate it with this Catalog Group.

Catalog Groups - Listing Page

• All the catalog groups created will be listed in this page.

• You can search for a group using the search box at the top of the page. 

Editing a Catalog Group

• You can initiate the edit action in two ways from the listing page, 

  • By clicking on a catalog group row or, 

  • By clicking on the more options icon (three dots) on the rear end of a row and then choose Edit.

• This will open up the Edit Catalog Group right panel.

• You can update the Name, Description, and the Team to which it is associated.

• Click on Save to update the changes done.

Deleting a Catalog Group

• You can initiate the delete action in two ways from the listing page, 

  • By clicking on a catalog group row and then click on Delete or,

  • By clicking on the more options icon (three dots) on the rear end of a row and then choose Edit.

• This will display the Delete Confirmation popover with the following message,

• Note: Deleting the catalog group will also delete the catalog items linked to it.