Automatically Post Condition-based Notifications to Slack
You can leverage HappyFox's powerful automation suite - [Smart Rules][1] to post **conditional notifications** to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission …
Create Holiday Auto-mailer Email Notification
Using HappyFox's [New Ticket Auto Responder][1] Notification, you can create a [Template][2] and use as your Helpdesk's Holiday/Vacation Auto-mailer. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Set-up procedure:** * Login to your HappyFox account as an agent. * Go to **…
How to send attachments to customers when creating a new ticket?
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto- responder [email notification][1]. * Navigate to **Manage** >> **Notifications** >> **[Contact Notifications][2] >> New Ticket Auto-responder**. * Go to Templates…
New Forum Post Notification for Agents
HappyFox allows agents to decide if they need to be notified of a New Forum Post. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To toggle New Forum Post Notification ON/OFF:** * Log in to your HappyFox account as an agent. * Navigate to **My Settings** >>** Email Notificat…
Why am I not receiving email notifications?
In HappyFox, when a ticket is created and unassigned, it sends email notifications to all the staff associated with that particular category. Once a ticket is assigned to a particular staff, the email notifications are sent only to that respective staff. If some other staff participates in that ticket, either by addi…
Auto-populating CC recipients while adding an update
Adding Cc recipients to an agent update can be automated by having them populate based on a setting in each Category's configuration under **Manage >> Categories >> Edit**. ![][1] The first four settings can be split in two between **agent updates that are added only through HappyFox**, and **agent updates that can …
How to send the new ticket auto responder to other CC recipients on the ticket?
When the contact submits a ticket via email or form and has added other people in the CC, by default the system only sends new ticket creation notification to the original creator of the ticket. HappyFox allows you to notify the other recipients of the ticket with the same notification too. **To enable cc/bcc option …
Configure Slack Integration with HappyFox
Slack is a centralized instant messaging and collaboration platform that lets you unify all your organization’s notifications - from sales to product development, into one single searchable hub where you can deliberate and work with your team. The HappyFox-Slack integration lets you to automatically push select ticke…
Setting up Microsoft Teams Integration with HappyFox
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integrations. The HappyFox-Teams integration lets you to automatically push select ticketing events from HappyFox Help Desk (new ticket creation, ticket assignme…
My Settings
HappyFox helpdesk agents can manage and configure their basic account settings via 'My Settings' section inside their account. Access "My Settings" from the profile dropdown on the topmost right: ![][1] The following are the various pieces of agent-specific information that can be modified inside "My Settings": 1.…
