Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. **🔐 Manage Notifications** permission govern the visibility of this feature. Learn more about permissions [here][1]. Agents have three options to choose from, na…
How to customise the email notification templates?
Follow the steps explained below to customize the email notification templates, 1. Navigate to **Main Menu > Manage > Ticket Settings section > Notifications > any ticket type tab** 2. Click on any of the notifications to **Edit**. 3. Here the **list of all the teams** in service desk will be displayed along w…
General Notifications
Below are the list of general notifications that are available by default in a Service Desk account **1. Forgot password - Requester** This email is sent to the requester when forgot password action is initiated by the requester. **2. Forgot password - Agent** This email is sent to the agent when forgot password…
In-app notifications for agents
Using the **My Notifications pane**, agents can quickly view significant updates or events happening within the HappyFox help desk that directly involves them. The main objective here is to notify the agents of the important helpdesk updates without requiring them to move to an email client in order to check them, mak…
Android - About Screen - Push Notification Settings
The "**About**" Screen in HappyFox mobile lets you: * View essential app information such as app version, agent name and help desk account. * [Customize mobile notification settings.][1] * Access application changelog. * [Log out of your HappyFox account.][2] **Navigating to the About page:** * Log in to …
Automatically Post Condition-based Notifications to Slack
You can leverage HappyFox's powerful automation suite - [Smart Rules][1] to post **conditional notifications** to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission …
Understanding Merge Fields in HappyFox 🔀
Merge Fields in HappyFox are used to provide dynamic content in the email responses sent to contacts. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus For example, you can configure your new ticket contact notification with merge fields (e.g {{subject}} is a merge field for the ticket's …
Create Holiday Auto-mailer Email Notification
Using HappyFox's [New Ticket Auto Responder][1] Notification, you can create a [Template][2] and use as your Helpdesk's Holiday/Vacation Auto-mailer. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Set-up procedure:** * Login to your HappyFox account as an agent. * Go to **…
How to send attachments to customers when creating a new ticket?
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto- responder [email notification][1]. * Navigate to **Manage** >> **Notifications** >> **[Contact Notifications][2] >> New Ticket Auto-responder**. * Go to Templates…
New Forum Post Notification for Agents
HappyFox allows agents to decide if they need to be notified of a New Forum Post. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To toggle New Forum Post Notification ON/OFF:** * Log in to your HappyFox account as an agent. * Navigate to **My Settings** >>** Email Notificat…