🎉New Feature Released: Contact Group Custom Fields (CGCF). Click here to learn more.
🎉New Feature Released: Contact Group Custom Fields (CGCF). Click here to learn more.
You can leverage HappyFox's powerful automation suite - [Smart Rules][1] to post **conditional notifications** to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission …
Using HappyFox's [New Ticket Auto Responder][1] Notification, you can create a [Template][2] and use as your Helpdesk's Holiday/Vacation Auto-mailer. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Set-up procedure:** * Login to your HappyFox account as an agent. * Go to **…
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto- responder [email notification][1]. * Navigate to **Manage** >> **Notifications** >> **[Contact Notifications][2] >> New Ticket Auto-responder**. * Go to Templates…
HappyFox allows agents to decide if they need to be notified of a New Forum Post. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To toggle New Forum Post Notification ON/OFF:** * Log in to your HappyFox account as an agent. * Navigate to **My Settings** >>** Email Notificat…
In HappyFox, when a ticket is created and unassigned, it sends email notifications to all the staff associated with that particular category. Once a ticket is assigned to a particular staff, the email notifications are sent only to that respective staff. If some other staff participates in that ticket, either by addi…
Adding Cc recipients to an agent update can be automated by having them populate based on a setting in each Category's configuration under **Manage >> Categories >> Edit**. ![][1] The first four settings can be split in two between **agent updates that are added only through HappyFox**, and **agent updates that can …
When the contact submits a ticket via email or form and has added other people in the CC, by default the system only sends new ticket creation notification to the original creator of the ticket. HappyFox allows you to notify the other recipients of the ticket with the same notification too. **To enable cc/bcc option …
Slack is a centralized instant messaging and collaboration platform that lets you unify all your organization’s notifications - from sales to product development, into one single searchable hub where you can deliberate and work with your team. The HappyFox-Slack integration lets you to automatically push select ticke…
HappyFox converts emails coming into a given mailbox as tickets belonging to a category. You can also move tickets from one category into another. **Watch a Feature Walkthrough 📽:** **Steps to change a ticket's category:** * First, log in to your HappyFox account and navigate to your tickets page. * For the tic…
HappyFox helpdesk agents can manage and configure their basic account settings via 'My Settings' section inside their account. Access "My Settings" from the profile dropdown on the topmost right: ![][1] The following are the various pieces of agent-specific information that can be modified inside "My Settings": 1.…
