Edit notification email templates
You can customize the email that is sent as a notification by modifying the email templates. Plan: Available for all plans. To edit the template, * Navigate to Manage >> Notifications >> respective notifications tab Note: Only agents with “ Manage Notifications ” permission can view this option. * Click on the…
Setting up Microsoft Teams integration with HappyFox Service Desk
Microsoft Teams serves as a comprehensive communication and collaboration hub, seamlessly integrating persistent workplace chat, video conferencing capabilities, file storage solutions, and a wide array of application integrations. The seamless integration of HappyFox Service Desk with Microsoft Teams enables effo…
Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. 🔐 Manage Notifications permission govern the visibility of this feature. Learn more about permissions. Agents have three options to choose from, namely; 1️⃣ Ca…
How to customise the email notification templates?
Follow the steps explained below to customize the email notification templates, * Navigate to Main Menu > Manage > Ticket Settings section > Notifications > any ticket type tab * Click on any of the notifications to Edit . * Here the list of all the teams in service desk will be displayed along with the coun…
General Notifications
Below are the list of general notifications that are available by default in a Service Desk account 1. Forgot password - Requester This email is sent to the requester when forgot password action is initiated by the requester. 2. Forgot password - Agent This email is sent to the agent when forgot password is i…
In-app notifications for agents
Using the My Notifications pane , agents can quickly view significant updates or events happening within the HappyFox help desk that directly involves them. The main objective here is to notify the agents of the important helpdesk updates without requiring them to move to an email client in order to check them, maki…
Android - About Screen - Push Notification Settings
The " About " Screen in HappyFox mobile lets you: * View essential app information such as app version, agent name and help desk account. * Customize mobile notification settings. * Access application changelog. * Log out of your HappyFox account. Navigating to the About page: * Log in to your HappyFox account…
Understanding Merge Fields in HappyFox 🔀
Merge Fields in HappyFox are used to provide dynamic content in the email responses sent to contacts. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus For example, you can configure your new ticket contact notification with merge fields (e.g {{subject}} is a merge field for the ticket's sub…
Automatically Post Condition-based Notifications to Slack
You can leverage HappyFox's powerful automation suite - Smart Rules to post conditional notifications to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission to conf…
Create Holiday Auto-mailer Email Notification
Using HappyFox's New Ticket Auto Responder Notification, you can create a Template and use as your Helpdesk's Holiday/Vacation Auto-mailer. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Set-up procedure: * Login to your HappyFox account as an agent. * Go to Manage >> Notificat…
