Using the My Notifications pane, agents can quickly view significant updates or events happening within the HappyFox help desk that directly involves them. The main objective here is to notify the agents of the important helpdesk updates without requiring them to move to an email client in order to check them, making it quicker, simpler, and more effective for the agents to complete their work.
This feature is available for all helpdesk accounts irrespective of the subscription plans.
When an agent clicks on the bell icon on top (see screenshot), the My Notifications panel opens on the right side of the page. A notification counter is displayed on top of the bell icon in red to represent the number of unread notifications. The most recent 100 notifications of the agent are displayed here. The notifications are displayed in chronological order and grouped as follows
- Today
- Yesterday
- Last 7 days
- Older Notifications
By default, the agents will receive notifications only for the following events.
- Ticket Assigned - When a new ticket is assigned to the agent
- Private Note Mentions - When an agent is directly @mentioned in a private note
- Contact Replies - When a contact replies to the agent’s ticket
- Tasks Assigned - When a new task is assigned to the agent.
Filters are available at the top right of the notifications pane. Clicking on a notification will direct the agent to the corresponding ticket details page, task, or private note.
