Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Available on all subscription plans. What are the different Agent Notifications supported by HappyFox? * Agent new t…
Customize Contact Email Notifications
Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Available on all subscription plans. What are the different Contact Notifications supported by HappyFox? * New Ticket Au…
Service Request Notifications
Below are the list of notifications that are available by default for the Service Request Ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. Agent Notifications 1. Agent New Service Re…
Incident Notifications
Below are the list of notifications that are available by default for the Incident ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. Agent Notifications 1. Agent New Incident This no…
Customize System Email Notifications
System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Available on all subscription plans. What are the different System Notifications supported by H…
Channel Specific Email Notifications
In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Available on all subscription plans. List of notifications that can be customized channel-wise: * New Ticket Auto-Responder. * Contact Account invite. * Agent New Ticket. * Agent New Reply.…
Managing Notifications in HappyFox Service Desk
In HappyFox Service Desk, notifications play a crucial role in keeping agents informed about ticket updates. When a ticket was created for a team or assignment group without a specific assignee, email notifications were broadcasted to all members of the team or group. Additionally, agents added as subscribers to a ti…
Customize Knowledge Base Email Notifications
Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Available on all subscription plans. What are the different Knowledge Base Notifications supported by Ha…
Managing Ticket Notifications in Helpdesk
In HappyFox Helpdesk, notifications play a crucial role in keeping agents informed about ticket updates. Previously, when an ticket was created for a team without a specific assignee, email notifications were broadcasted to all members of the team or group. Additionally, agents added as subscribers to a ticket receiv…
Enable/Disable email notifications
Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * Contact notifications * Agent Notifications * Knowledge Base notifications Note: System and Forum notifications cannot be disabled. Watch a Feature Wal…
