Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Agent No…
Customize Contact Email Notifications
Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Contact Notificati…
Customize System Email Notifications
System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the d…
Channel Specific Email Notifications
In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **List of notifications that can be customized channel-wise:** * [New Ticket Auto-Responder.][1] * [Cont…
Customize Knowledge Base Email Notifications
Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the diff…
Enable/Disable email notifications
Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * [Contact notifications][1] * [Agent Notifications][2] * [Knowledge Base notifications][3] > Note: System and Forum notifications cannot be disabled. …
Edit notification email templates
You can customize the email that is sent as a notification by modifying the email templates. > Plan: Available for all plans. To edit the template, 1. Navigate to **Manage >> Notifications >> respective notifications tab** > Note: Only agents with “**Manage Notifications**” permission can view this option. 1.…
Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. **🔐 Manage Notifications** permission govern the visibility of this feature. Learn more about permissions [here][1]. Agents have three options to choose from, na…
Android - About Screen - Push Notification Settings
The "**About**" Screen in HappyFox mobile lets you: * View essential app information such as app version, agent name and help desk account. * [Customize mobile notification settings.][1] * Access application changelog. * [Log out of your HappyFox account.][2] **Navigating to the About page:** * Log in to …
Understanding Merge Fields in HappyFox 🔀
Merge Fields in HappyFox are used to provide dynamic content in the email responses sent to contacts. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus For example, you can configure your new ticket contact notification with merge fields (e.g {{subject}} is a merge field for the ticket's …
