The "About" Screen in HappyFox mobile lets you:
- View essential app information such as app version, agent name and help desk account.
- Customize mobile notification settings.
- Access application changelog.
- Log out of your HappyFox account.
Navigating to the About page:
- Log in to your HappyFox account on your android device.
- Touch the hamburger menu on the top left.
- Touch the Gear Icon ⚙️ next to your profile name.
- Voila! You are now inside about page.
Customizing Notification Alert Settings:
Notification alert settings let you customize the type of push notifications you would like to receive on your mobile device.
Steps:
- After navigating to the about screen, go to "Notification Alert Settings".
- Check "Sound Alert" checkbox, if you u want a sound to accompany push notifications.
- Choose the type of push notifications you would like to receive.
- Currently supported push notifications:
- New ticket.
- New Reply.
- Move.
- Assigned.
- Currently supported push notifications:
- Click "Save".
Sample Push Notification Alert:
To log out of the HappyFox mobile app, touch the logout link present in the about page.
Download the HappyFox Mobile App ⬇️:
HappyFox Android Mobile app is Free, available across all pricing plans and to all HappyFox customers.
Already have the app? Update to the latest version:
While this depends on your current mobile settings, Play Store will automatically try and download the latest version of HappyFox Mobile when you're in Wi-Fi mode and not on low battery.