Available on all plans
Â
The new Support Center is a faster, more responsive portal for your contacts. This article walks you through setting it up and going live. Take your time. Your contacts see nothing until you are ready.
Â
To publish the new experience for your contacts, you need all permissions under "Manage Support Center." Account admins have these by default.
Â
The New Contact Experience
The new Support Center feels less like a portal contacts have to navigate through and more like one that responds to them.
Â
- Smarter search: Contacts find answers faster with more accurate results surfaced as they type.
- Saved Views: Contacts can save filtered views of their tickets in the portal, so they always know where to pick up.
- Cleaner navigation: A simpler layout with fewer clicks between a contact and the answer they need.
Â
Settings that carry over
Three settings carry over automatically so you do not have to start from scratch:
- Login and signup
- Contact portal preferences
- SEO general settings
Everything else will need to be configured fresh. The table below walks you through each section.
Configuration guide
- Log in to your HappyFox Agent Portal.
- Go to Main Menu > Support Center.
- Walk through each section below.
Â
| Section | What it controls | Article |
|---|---|---|
| General | Site title, search prompt, announcement banner, footer links, search suggestions | Customizing General Support Center Settings |
| Branding | Accent color, logo, favicon | Customizing your Support Center Branding |
| Navigation | Quick Links or Help Topics on the home page | Configuring Navigation |
| Pages: Home | Heading, hero image, navigation links | Customizing your Support Center Home Page |
| Pages: Article Details | Table of contents, related articles, feedback | Customizing your Support Center Article Details Page |
| Pages: New Ticket Form | Field order, form-wide options | Customizing your New Ticket Creation Form |
| Contact Portal Preferences | Ticket visibility, closure settings, status display | Setting Contact Portal Preferences |
| Login and Signup | Login method, landing page, public KB access | Configuring Login and Signup |
| GDPR | Consent checkbox for registration and ticket forms | Configuring GDPR Consent |
| SEO | Indexing, page metadata | Configuring SEO Settings |
| Translate | Support center content translations | Translating your Support Center Content |
| Custom Code | HTML, JavaScript, analytics scripts | Adding Custom Code |
Before you publish
Use the Preview option to see exactly what your contacts will see. Check how it looks across your brands, make any adjustments, and only publish when you are confident everything is right. Your contacts see none of this until you publish.
Publishing
When you are happy with how everything looks, publishing makes the new experience live for your contacts across all your brands at once.
Permission needed: All Manage Support Center permissions. If you do not have access, contact your admin.
After publishing
The previous experience remains available for a limited time. You can move your contacts back to it during this period, and your configurations here are saved.