Reports: Distribution
Monitor the real-time distribution of key ticket properties such as status, priority, category, and assignee for tickets created or updated during the specified time period using HappyFox's Distribution Report. Available on all pricing plans. Heads up : Distribution report is being rolled in batches out to all…
How to apply date filter?
A date filter determines the time range to extract the data for your visualization. This time filter affects all the visuals across your account. The date range selected will be saved until changed otherwise. Steps to be followed: * Click on the date range on the right-top of the page. * You can select a …
How to combine the values of a text field?
HappyFox BI allows you to combine the values of a text field values into groups to help you analyze them. For instance, let’s say you want to view tickets that are currently in 'Open' or 'In Progress' status against the rest of the other tickets, you need to combine all the ticket statuses except ‘open’, 'In Progr…
How to Filter Reports
For organizations handling huge chunks of tickets, analyzing report data might turn out to be overwhelming. HappyFox lets you filter your Report data, which will make it easier for you to drill down your helpdesk report. Applicable for all plans This article applies only to the New Reports Module. You can filter rep…
Glossary of Key Terms used in Happyfox BI
These are a few common terminologies you will come across while using HappyFox BI. Visualization: A single table, tile or a graph that represents information. You can create and edit visualizations based on your business needs. It can also be referred to as a “Visual”. Learn more about creating a new visualizati…
Reports: Custom Fields
Custom Fields report enables you to view all of the statistics related to Custom Field usage in your helpdesk. With a quick glance, you can identify how often certain ticket or contact custom fields are being used and which custom field-values are being used the most. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✔️ Ente…
How to build a Data tile in HappyFox BI?
Data Tile: A data tile is suitable to depict a unit value of any attribute. Steps to build a Data tile using HappyFox BI: Basic Settings * Click on Add Visualization button. * Give a name for your visualization under the field Name . * Choose Data tile from the Visualization type dropdown. …
Analyze Agent Performance
Monitor metrics that define your helpdesk performance (Average Time Spent, Average Response Time etc.) using "Agent Performance View" inside HappyFox Reports. This Article pertains to " HappyFox Classic Reports ". Available in all pricing plans Where to View the "Agent Performance View"? 1. Login to your HappyF…
Get reports via API
API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. Requirements: The API requires following skills in an…
Analyze Agent activity
Monitor ticketing related activities (Ticket Closure, Time Spent etc.) of Agents in your helpdesk system using "Agent Activity View" inside HappyFox Reports. This Article pertains to " HappyFox Classic Report s". For the New and Re-Imagined "Agent Activity" report, Click here . Available on all pricing plans. Wher…
