How to update labels in a visualization?
All the appearance-related changes like updating the labels, axis names, positioning can be done using the visualization settings. Steps to be followed: * Click the ‘edit’ icon on the top right of the visualization. * ‘Edit visualization’ page opens , n avigate to 'Visualization settings' under the 'S…
How to set timezone for your Happyfox BI account?
HappyFox BI allows you to configure your timezone so that the reports can be shown in your timezone instead of UTC. Steps to be followed: * Click on the profile icon on the top right of the page. * Click 'My Settings' from the dropdown * Click on the 'Timezone' option and choose your timezone from the drop…
How to build a Doughnut chart in HappyFox BI?
Doughnut Chart: A doughnut chart is suitable to depict parts of a whole relationship, where all units together represent 100%. It is a variation of the pie chart. Steps to build a Doughnut chart using HappyFox BI: Basic Settings * Click on Add Visualization button. * Give a name for your visualiza…
How to create a new report in Happyfox BI?
A report is a collection of pages . Any number of pages can be added to a report. Grouping of pages into reports makes sharing easier within and outside the organization. Reports help organize your pages and visualizations. How to create a new Report? * Log in to your HappyFox BI account and click the menu b…
How to create a new page?
A page is a collection of visualizations. The page helps you to group similar visualizations under one screen. Each visualization of a page can be separately created, cloned and moved across pages. How to create a new page? * Log in to your HappyFox BI account and click the menu bar icon on the top left of the …
How to create and use a Report Template?
A Report template can be used to replicate a report and then tweak the replicated report based on your needs if required. Creating a Report template: * Create a report . * Click on the edit symbol next to the report name in the menu. * Click on ‘Save as report template’. * Add a name for the report…
How to add users to your Happyfox BI account?
You can easily share the reports created within HappyFox BI using the Invite User feature. Users can edit as well as add a new visualization to your account. A client on the other hand can only view the reports. Adding Users: Click on the Invite User button. Enter the email id of the User who needs…
How to view and download the raw data behind a visualization?
The data used to build the visualization can be viewed and consumed for further analysis by downloading the same. Prerequisite: -> Create a Report and a Page -> Create a visualization and save it. Steps to be followed: To view the data: * Click the data blocks icon on the top right of the visua…
Tickets Dataset
Tickets Dataset: Tickets dataset is used when you are looking to analyze the response, resolution, volumes, performance and other characteristics of a ticket. This dataset contains information on every ticket and the aggregation of data helps you understand the overall ticket characteristics. In the Tickets d…
What does "Others" signify in Ticket Distribution of Reports section?
The Ticket Distribution section in the Reports page, shows the number of tickets based on four criteria - Status, Priority, Assignee and Category. This information is viewable as pie charts. Sometimes when there are many values under each distribution, an additional value called " Others " will appear. The pie cha…
