For organizations handling huge chunks of tickets, analyzing report data might turn out to be overwhelming. HappyFox lets you filter your Report data, which will make it easier for you to drill down your helpdesk report.
This article applies only to the New Reports Module.
You can filter the Reports by Categories. By doing so, you can get category specific metric data for each of your reports. The Categories you can select is governed by a managerial permission “Include unassociated categories data in Reports”.
Note: The choice of the filter is remembered across all Reports, every time you revisit Reports, until the subsequent change.
Look out for “Filter Icon” in the top right of each report: