Tickets endpoint
All HappyFox help-desk instances are shipped with a RESTful web service API that enables various operations, including ticket creation, ticket update submission, ticket and user listing. This API supports payload formats such as JSON and multipart/form-data. Requirements: * Making HTTP requests (using GET and …
How to archive emails in HappyFox?
HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. To achieve this, * Go to Manage >> Channels >> Email Archival(tab) * You can add multiple email addresses to the Bcc list. Kindly note only the main Account Administrator can modify these settings…
Account Lockout on multiple invalid login attempts
As part of our initiative to make HappyFox more secure, we have introduced new features that aim at preventing unauthorized access to the application. The following features are now available for all HappyFox users (contact & agent) * Account lockout due to multiple invalid login attempts * Captcha verification d…
Cc Alert for Email Channels in Ongoing Ticket Conversations
In HappyFox Helpdesk, contacts can include additional recipients in the Cc field when replying to a ticket. These recipients may be individual email addresses or other email channels configured within your Helpdesk. Behavior When an Email Channel is Added in Cc: When a contact includes an email channel (e.g., hr@yo…
Advanced Queue Based Assignment
The Advanced Queue-based assignment feature in HappyFox Help Desk allows agents to efficiently manage and distribute tickets based on specific conditions. This feature supports both Manual Assignment and Scheduled Assignment, ensuring flexibility in ticket distribution. How to Set Up a Queue: * Click on the + icon…
Subscribe and Unsubscribe to an Incident in Service Desk
Agents can subscribe to incidents to stay updated on changes and discussions. Additionally, with the latest enhancement, agents can now unsubscribe other agents from an incident. Subscribe to an Incident: Agents can subscribe to an incident using the following methods: * From the Incident Listing or Detail Page …
Creating and Using Ticket Templates
Ticket Templates in HappyFox can greatly ease the process of creating tickets for agents. This feature will be really useful for customer requests that are frequent and similar. Using templates created for specific kind of customer requests, agents can quickly create tickets, thereby saving considerable time. Availab…
Enforcing stronger email sender requirements in HappyFox
Important Announcement: Gmail and Yahoo Mail have announced new, stricter requirements for bulk email senders. These new email requirements aim to improve email security and reduce spam. More details can be found here, * Gmail * Yahoo Mail What this means to you? Jan 30, 2024 - HappyFox enforced the admins to…
Integrating HappyFox with Slack through Zapier
To integrate HappyFox and Slack through Zapier, you'll need an account with Zapier . Click here to sign up for one if you haven't yet. Applicable on all pricing plans. Heads up ❇️! Check out HappyFox's native slack integration. Get instant help desk ticket notifications to any Channel/DM of your choice! Create, …
Using the HappyFox Support Center
This is a deprecated module. Please click here to access the recent documentation. The HappyFox Support Center comprises our Knowledge Base - where you may search for answers to your queries , Forum section - where you may engage your fellow users on the available posts, and Customer Portal - where you can …
