Include Contact Groups during ticket submission
Contacts can now select the Contact Group for which the ticket is being created.The Contact Group field will be visible in the Submit Ticket form only after a contact logs into the contact portal. The Contact Group field will be made available in the new ticket form. The contact can view the list of Contact Groups…
Disabling contacts from logging in to Contact Portal
There could be scenarios where an admin or an agent would need to prevent a specific contact from logging in to their Contact Portal. This can be achieved in the contact module in HappyFox Helpdesk. A contact who has been disabled cannot log in to the contact portal. However they can still access the support center. …
Using the HappyFox Support Center
Note: If you're using the v2.0 edition of HappyFox Support Center, click here to access the how-to documentation. The HappyFox Support Center comprises our Knowledge Base - where you may search for answers to your queries , Forum section - where you may engage your fellow users on the available posts, and …
Access Support Center and Customer Portal
The HappyFox Support Center is where your end users or contacts can login and interact with your help desk system. The URL "[your domain name].happyfox.com" or the custom domain you have set up (without the /staff ), takes you to the HappyFox Support Center which also hosts the login link for end users. …
