Disabling contacts from logging in to Contact Portal
There could be scenarios where an admin or an agent would need to prevent a specific contact from logging in to their Contact Portal. This can be achieved in the contact module in HappyFox Helpdesk. A contact who has been disabled cannot log in to the contact portal. However they can still access the support center. …
Accessing the Recent Tickets section
The recent tickets widget in the ticket details page displays the recent 5 tickets submitted by the contact along with the current status of those tickets. This feature can be used check if a customer had inquired multiple times about the same query/issue. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ …
Synchronize Contacts with Microsoft Entra ID
What is Entra ID Active Directory? Entra ID Active Directory is Microsoft's multi-tenant, cloud-based directory and identity management service. It is an enterprise identity service that provides single sign-on and multi-factor authentication to help protect users from cybersecurity attacks. Availability for pla…
