BambooHR Contact Sync Integration with HappyFox Help Desk
BambooHR Contact Sync allows you to automatically sync your BambooHR employee data with HappyFox Help Desk. This ensures your help desk contact database is always up-to-date with your organization’s employee directory. HappyFox’s BambooHR Contact Sync integration lets you automatically: * Sync employee data from B…
Disabling contacts from logging in to Contact Portal
There could be scenarios where an admin or an agent would need to prevent a specific contact from logging in to their Contact Portal. This can be achieved in the contact module in HappyFox Helpdesk. A contact who has been disabled cannot log in to the contact portal. However they can still access the support center. …
Accessing the Recent Tickets section
The recent tickets widget in the ticket details page displays the recent 5 tickets submitted by the contact along with the current status of those tickets. This feature can be used check if a customer had inquired multiple times about the same query/issue. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ …
Synchronize Contacts with Microsoft Entra ID
What is Entra ID Active Directory? Entra ID Active Directory is Microsoft's multi-tenant, cloud-based directory and identity management service. It is an enterprise identity service that provides single sign-on and multi-factor authentication to help protect users from cybersecurity attacks. Availability for pla…
