Import Contact Groups from Spreadsheets
HappyFox allows you to create or update contact groups using CSV, XLS and XLSX files containing contact group fields and their corresponding values. This article covers the general guidelines on importing contact groups. Available on all pricing plans. Import Checklist * Make sure you have the Manage Contact Gro…
Include Contact Groups during ticket submission
Contacts can now select the Contact Group for which the ticket is being created.The Contact Group field will be visible in the Submit Ticket form only after a contact logs into the contact portal. The Contact Group field will be made available in the new ticket form. The contact can view the list of Contact Groups…
Contact Group: Available Time
Contact Group: Available time feature lets you track billable "Support Time" for your Contact Groups. This feature allows agents to: * Allocate "Support Time" to contact group in a centralized fashion. * Reduce/Modify "Support Time" after providing support on tickets raised by contacts of the contact group. * Al…
Associate categories to contacts who view other contact’s tickets
Agents can control which ticket categories are visible to contacts who have the “Ticket Visibility” permission within a contact group. This allows contacts to view tickets raised by other members of their group, while restricting access to specific categories when required. For example, there could be categories…
