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Home > HappyFox Help Desk > Getting Started > Setting up Channels > How to archive emails in HappyFox?
How to archive emails in HappyFox?

HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. 

 

To achieve this, 

  1. Go to Manage >> Channels >> Email Archival(tab) 

  1. You can add multiple email addresses to the Bcc list. 

  2. On save, these email IDs will receive a copy of all the email notification sent for a new ticket, ticket replies, smart rules and forwarded tickets.

 

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