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Home > HappyFox Help Desk > Getting Started > Setting up Channels > How to archive emails in HappyFox?
How to archive emails in HappyFox?
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HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. 


To achieve this, 

  1. Go to Manage >> Channels >> Email Archival(tab) 

  1. You can add multiple email addresses to the Bcc list. 

  2. On save, these email IDs will receive a copy of all the email notification sent for a new ticket, ticket replies, smart rules and forwarded tickets.


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