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Showing articles from assignee tag

Ticket Preferences - Customer Support Portal

HappyFox has now added an additional feature, which lets the customers to view the due date, assignee and time spent on the ticket from the customer portal. To enable the visibility of due date, assignee and time spent to the customers. 1. Log-in to the Staff Portal. 2. Navigate to **Manage -> General -> Support Ce…

Quick Ticket Actions on Tickets

This article contains steps on how to change Ticket Properties from a ticket detail page. **Watch a Feature Walkthrough 📽:** The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in wh…

Bulk re-assign tickets to a different agent

Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing [here][1]. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To re-assign tickets to a different agent, do the following:** * In the ticket list p…

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