Create, respond and modify tickets from Slack
HappyFox-Slack integration lets you to create, respond and modify HappyFox tickets from within your Slack application. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Wondering how to configure Slack Integration?to get started 🚀. Creating a New Ticket from Slack: HappyFox's new ticket form…
June 2013 - Release notes
Enhancements * Improved ordering of values in Dropdown and Multi choice custom fields on display and while editing them * Improved ordering of items in the Knowledge base drop down in the add update area * Removed "Next ticket" link for performance reasons in instances * Updated Reply-To header in staff notifica…
April 2013 - Release notes
New features * Major update to Reports - now possible to create reports in other time parameters like Ticket assignment, Ticket closure, Customer reply on ticket, staff reply on ticket. This is other than the existing parameter of Ticket created time * Reports are now saved with the same date range as last viewe…
Picking an Incoming Call
When you're part of routing for a given number and marked available, you’ll receive incoming call notifications right in your workspace. What Happens When a Call Comes In * A call notification pop-up will appear. * If the contact is already saved in the system, their name will be displayed. * If the number is un…
Changing Your Call Availability Status
Your availability status determines whether you can receive incoming call notifications or not. Who Can Change Availability? Only agents who are part of call routing (via Category or IVR ) will see and be able to toggle their availability status. How It Works * Available You will receive incoming call not…
Configure Asana Integration with HappyFox
Asana is a web-based project management tool designed to help teams organize, track, and manage their work. With HappyFox - Asana integration, create new Asana tasks or link customer tickets with any asana task directly from the HappyFox help desk interface and keep the project and support teams in sync. Applicable …
Configure Azure DevOps integration with HappyFox Service Desk
Get your support and development teams in sync with the powerful integration between HappyFox Service Desk and Azure DevOps! This article guides you through configuring this integration and provides details on how HappyFox Service Desk agents can create work items, link them to incidents and monitor work item activit…
API to add reply to an Incident
API Endpoint {account_url}/api/v2/public/incidents/{id}/reply/ Method PATCH Response Data Reply added to an Incident * This endpoint is used to add a reply to an incident. Sample Request { "message": "sample message", } Sample Response Success Response: Status code 200 { "id": 176, "time_spen…
API to add private note to Incidents in Service Desk
API Endpoint {account_url}/api/v2/public/incidents/{id}/private-note/ Method PATCH Response Data Private note added to an Incident * This endpoint is used to add a private note to an incident. Sample Request { "note": "sample message", "alert_to": "all_subscribers" } Sample Response Success Res…
How to configure Service Level Agreements (SLA) in Service Desk?
SLAs - Service Level Agreements, serve as guidelines for support teams to ensure that they meet specific targets and provide satisfactory customer support. Service Level Agreements (SLAs) are essential and crucial in support services to ensure SLA goals are met by the support teams. SLAs typically include metrics, g…
