Creating a private ticket - visible only to Agents
HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. Available plans: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able to view the t…
Release notes June '18
Bug Fixes: 1. Fixed: Piechart in report wasn't ordering data by highest count. 2. Fixed: UI issue on ticket details page 'Update Contact' link when contact did not have an email address. 3. Fixed: Bulk selection of Push notifications preferences under My settings was failing. 4. Other minor bug fixes and text cha…
Release notes March '18
New Features: * Auto BCC an email address to always receive a copy of notifications sent from HappyFox. Read article * Agents will be logged out if there's no activity recorded for 24 hours. Read article * Minimum password requirements have been introduced to set stronger passwords. Read article Bug Fixes: …
July 2017 - Release notes
Enhancement: 1. New setting introduced to optionally display Assignee, Due date and time spent in customer panel. Bug Fixes: 1. Fixed - Webhooks were sending outdated completed status in a specific scenario. 2. Fixed - "all_participant_clients" tag in smart rule send email did not include ticket client, there…
May 2017 - Release notes
Bug Fixes: 1. JWT/SAML logins from Multibrand URLs, will now log you into respective multi-brand support center as opposed to always taking you to the primary brand post login. 2. Handled encoding issues which were causing CSV exports to fail in some cases. 3. Fixed an error where KB notification emails were being…
May 2, 2014-Release Notes (Minor)
The following changes were rolled out to all HappyFox accounts on May 2, 2014. New feature: * Honour CC options when staff replies to tickets via staff notifications - New setting introduced in Category options * API bug fix - Fixed bug where "Unresponded:True" and "Breached: True" were not honoured via API …
May 1, 2014-Release Notes (Minor)
The following changes were rolled out to all HappyFox accounts on May 1, 2014. * Facebook Integration: In the event of HappyFox receiving inappropriate responses from Facebook, the integration will be unlinked and an email will be sent to the account admin informing that they have to check their Facebook credent…
January 2014 - Release notes
New features * Custom CSS for Support Center (available for plans which allow Rebranding) * Now possible to associate staff with individual work schedules * Auto assignment will now work as per staff work schedules if set up that way * New option to re-open closed tickets on new a customer reply * Now possible …
July 2012 - Release notes
Bug Fixes * Fixed bug where non english file names for attachments was not shown correctly in outgoing emails * Fixed bug where dependent custom fields were showing up before the parent value was chosen, in the Customer Panel New Features * Added export of ticket tags to ticket tabular export under Reports * Ed…
April 2012 - Release notes
Enhancements * Improved migration script to support MSSQL databases * Improved migration script to support larger databases by converting tickets in chunks * Improved mail parser to support Microsoft Excel content sent via emails * Improved mail parser to strip newline characters in subject in incoming emails *…
