Can a Private Ticket Be Changed to a Public Ticket?
Private tickets are a great way to track progress or address issues internally. They help maintain confidentiality and focus on internal collaboration. However, what if a Private ticket was created unintentionally, and you need it to be public? Unfortunately, a Private ticket, once created, cannot be directly c…
Creating a private ticket - visible only to Agents
HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. Available plans: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able to view the t…
