Creating a private ticket - visible only to Agents
HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only.
Available plans: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus
With the option of Private ticket enabled during ticket creation,
- The customer will NOT be able to view the ticket from the contact panel.
- Email notifications will NOT be sent for tickets that have been created.
How to create a Private ticket?
- To create a new ticket, click on the +New Ticket button.
- Enter the Subject of the ticket, the Message and enable Private ticket (visible only to agents).
- Click on the Create Ticket button.
- A Private ticket can be identified by a slashed eye symbol beside the subject line.