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Home > HappyFox Help Desk > Working with Tickets > Ticket Creation > Creating a private ticket - visible only to Agents
Creating a private ticket - visible only to Agents

HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. 

Available plans: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus

With the option of Private ticket enabled during ticket creation, 

  •  The customer will NOT be able to view the ticket from the contact panel.
  • Email notifications will NOT be sent for tickets that have been created.

How to create a Private ticket?

  • To create a new ticket, click on the +New Ticket button.

  • Enter the Subject of the ticket, the Message and enable Private ticket (visible only to agents).
  • Click on the Create Ticket button.

  • A Private ticket can be identified by a slashed eye symbol beside the subject line.

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