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Showing articles from ticket creation tag

Manage Ticket Tags

Tickets Tags are a powerful way of labeling and grouping tickets. These can also be used to queue/filters conditions, automation workflows and generating reports. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Watch a feature Walkthrough 📽:** ## Create Tags 1. Navigate to “…

Creating a private ticket - visible only to Agents

HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. **Available plans**: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able …

File Attachments in Tickets 📎📑

HappyFox allows agents and contacts to attach files to a ticket either during ticket creation or when responding to a ticket with an update. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **Attachments - Key Information:** Files can be attached up to **25MB** per update. Agents/…

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