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Showing articles from visibility preference tag

Set visibility preferences for Support Center and Knowledge Base

You can change the visibility options related to Support Center and Knowledge Base on what information to be shown to your customers. To check out these options go to Manage --> Account Settings --> Support Center Settings and navigate to the last option Visibility Preferences: 1. "Allow customers to view KB without…

Creating a private ticket - visible only to Agents

HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. **Available plans**: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able …

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