Can a Private Ticket Be Changed to a Public Ticket?
Private tickets are a great way to track progress or address issues internally. They help maintain confidentiality and focus on internal collaboration. However, what if a Private ticket was created unintentionally, and you need it to be public? Unfortunately, a Private ticket, once created, cannot be directly c…
What are Public and Private categories?
Categories configured in HappyFox can be of two types - Public and Private. Public categories are categories that are visible to both the staff members and the end users and Private categories are visible only to the staff members. You can set the availability of the category under Main Menu >> Manage >> Catego…
