You can change the visibility options related to Support Center and Knowledge Base on what information to be shown to your customers. To check out these options go to Manage --> Account Settings --> Support Center Settings and navigate to the last option Visibility Preferences: 1. "Allow customers to view KB without…
HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. **Available plans**: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able …