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July 2012 - Release notes

Bug Fixes

  • Fixed bug where non english file names for attachments was not shown correctly in outgoing emails
  • Fixed bug where dependent custom fields were showing up before the parent value was chosen, in the Customer Panel


New Features 

  • Added export of ticket tags to ticket tabular export under Reports
  • Edit ticket title
  • Additional options to new ticket auto responder, where the notification can be sent to the CC/BCC recipients also and the ticket attachments can also be optionally sent
  • Activity log updates for send email action on Smart rules
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