Enhancements
- Improved migration script to support MSSQL databases
- Improved migration script to support larger databases by converting tickets in chunks
- Improved mail parser to support Microsoft Excel content sent via emails
- Improved mail parser to strip newline characters in subject in incoming emails
- Improved UI layout for staff roles-ticket permissions and managerial permissions
- All URLs sent from the application will now be hyperlinked
- Enabled the HTML option in TinyMCE for Smart Rules send email action
- Improved intial data content in notifications, for new instances
Bug Fixes
- Fixed possible bug in Agent Collison
- Fixed bug where send email action on Smart Rules was not inserting tags available
- Fixed bug where some outgoing emails were showing up without line breaks
New Features
- Added Italian Language support
- New ticket inflow reports available. Can now see ticket inflow across categories by Assignment, Status and Priority
- Support for AM charts in Reports and Dashboard pages, making them iOS friendly