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Showing articles from reports tag

How to group values of a numeric field?

**HappyFox BI allows you to custom group the values of a numeric field into buckets to help visualize the data across groups.** **For instance, Let’s say you want to view the total number of tickets whose first response time is within 0-5 hours and 5-10 hours respectively. The first response time field can be grouped…

How to sort data in a visualization?

**Sorting allows us to rearrange the order of the dataset based on our requirements. A visualization can be sorted based on a field that is not used in the current visualization as well. More than one field can be used to sort a visualization.** **How to sort a visualization?** 1. **Click the ‘edit’ icon on the to…

What are the filters available in Happyfox BI?

**Filter and its types:** **There are three types of filters available within HappyFox BI,** * **Implicit filter** * **Explicit filter** * **Top N filter** ![][1] **Implicit filters: ** **Implicit filters allow users to choose a field to be a custom filter on the visualization. Implicit filter values are …

Reports: How to switch between color modes?

HappyFox Reports supports two color modes: * Light mode * **Dark** mode (Widgets have inverted colors with a dark theme) Dark theme is introduced to emphasize more on the numbers and charts while looking at them for an extended period of time or relaying them on a big screen. > Available only on the New "Repor…

Reports: Smart Rules

With the Smart Rule Report, you can monitor the [Smart Rules][1] that require improvements and aim to deliver a refined automation-rich customer support experience. > Available on **Fantastic **and above pricing plans Important Note: This article is about the new reimagined "Smart Rule Report". If you're looki…

Create life cycle reports

**What is a Life Cycle report?** Life cycle reports show the time distribution of tickets across various statuses in your account. The time duration that each ticket was present in a specific status is presented here. Available plans: ❌ Mighty ❌ Fantastic ✔️ Enterprise ✔️ Enterprise Plus If required, life cycle…

What are Scheduled Reports?

Scheduled reports in HappyFox allow you to send periodic emails of the data in certain reports of your choice, at a frequency determined by you. Applicable Plans: ❌ Mighty ❌ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **How can I create scheduled reports?** * Log in to your HappyFox agent panel. * You should…

Custom TAT report using lifecycle reports

This article guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month. Steps on how to create a life cycle report is given here --> https://support.happyfox.com/kb/article/203-create-life-cycle-reports **Life cycle reports:** Life cycle …

HappyFox reports explained

HappyFox provides you with different views to help you understand your customer Helpdesk data better. Once you login to your help desk system, navigate to the **Reports >> All Reports** Page. ![][1] The reports that you have created are listed here under the “**Available Reports**” section. Click on the report you w…

HappyFox Overview Dashboard Explained

HappyFox features an uncluttered yet informative dashboard. At any given minute, you can check out the key metrics of your support process from a bird’s eye view. From ticket inflow to status and priority, things that matter are presented in a summarized manner. > Available in all pricing plans. This article pertain…

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