You can export tickets from your Service Desk by going to Reports and Exports on the left navigation menu. However, you'll need the "Export Incident Reports" managerial permission to access this feature.
Applicable Plans: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus
Guide to Exporting Your Tickets:
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Navigate to the left navigation menu and click on Reports. Then select Exports.
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Click the "+" button next to Export or the "Create Export" button in the My Ongoing Exports section.
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Choose the date range for the ticket export and click Next.
Note: By default, the export is filtered by the ticket creation time.
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Select the Teams, system fields, and requester information you want to include in the export.
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In Advanced Settings, enable Strip Newlines from Text Values. This option removes newline characters, tabs, and extra whitespace from the text values in your exported report. Then click Next.
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Choose either CSV or XLSX as the export format and click Export.
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Your new export report will appear under the My Ongoing Exports section, with the option to cancel if needed.
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Once the report is ready, a download link will be available in the All Past Exports section.
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You will also receive an email with a download link.
Note: The download link in both the email and the “All Past Exports” section will expire after 3 days.