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Showing articles from reports tag

What are Scheduled Reports?

Scheduled reports in HappyFox allow you to send periodic emails of the data in certain reports of your choice, at a frequency determined by you. Applicable Plans: ❌ Mighty ❌ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **How can I create scheduled reports?** * Log in to your HappyFox agent panel. * You should…

HappyFox Overview Dashboard Explained

HappyFox features an uncluttered yet informative dashboard. At any given minute, you can check out the key metrics of your support process from a bird’s eye view. From ticket inflow to status and priority, things that matter are presented in a summarized manner. > Available in all pricing plans. This article pertain…

HappyFox reports explained

HappyFox provides you with different views to help you understand your customer Helpdesk data better. Once you login to your help desk system, navigate to the **Reports >> All Reports** Page. ![][1] The reports that you have created are listed here under the “**Available Reports**” section. Click on the report you w…

Custom TAT report using lifecycle reports

This article guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month. Steps on how to create a life cycle report is given here --> https://support.happyfox.com/kb/article/203-create-life-cycle-reports **Life cycle reports:** Life cycle …

HappyFox Custom Dashboards Explained

HappyFox's [overview dashboard][1] provides you with an overall picture of your helpdesk performance. With **Custom Dashboards**, agents can customize and selectively-choose widgets from **Reports** and monitor key metrics. Agents will be able to generate, view and pin reports based on any '**Date Range'**, '**Filter…

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