You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Showing articles from outgoing tag

Customizing the ‘From’ name for outgoing email notifications 📧

The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. **🔐 Manage Notifications** permission govern the visibility of this feature. Learn more about permissions [here][1]. Agents have three options to choose from, na…

How to configure an outgoing SMTP for a Category?

You can use your own email server to send replies on tickets. This can configured under the category's settings. > Note: > > If your HappyFox account has Channels, please refer this article for the same steps: [https://support.happyfox.com/kb/article/950-how-to-set-up-an- email-channel-/][1] The steps to do this a…

Using SPF records to aid proper e-mail delivery

If you are using your own domain as a _From Address_ in HappyFox with or without your own _SMTP credentials_, you should set up an SPF record with your e-mail domain registrar to ensure proper delivery of emails. [**Sender Policy Framework**][1] (**SPF**) is an [email][2] validation protocol designed to allow receivin…

How to configure an Office 365 SMTP Relay Connector

HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: **Step 1**: Log in to your Office 365 tenant, open the **Exchange Admin center**…

scroll to top icon