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How to Integrate Twilio Voice with HappyFox Helpdesk

With Twilio integrated to your HappyFox helpdesk account, you and your staff members will be able to make and receiving, incoming and outgoing calls, respectively. ### First steps: Once you've signed up for a Twilio account, and have logged in, you'll first need to buy a new number. To do this, click on the "#" symb…

Customizing the ‘From’ name for outgoing email notifications 📧

The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. **🔐 Manage Notifications** permission govern the visibility of this feature. Learn more about permissions [here][1]. Agents have three options to choose from, na…

How to configure an outgoing SMTP for a Category?

You can use your own email server to send replies on tickets. This can configured under the category's settings. The steps to do this are as outlined below: **Step 1:** Navigate to **Manage >> Categories** and click **edit **next to the category you're looking to configure the SMTP for. **Step 2:** Scroll down to *…

Using SPF records to aid proper e-mail delivery

If you are using your own domain as a _From Address_ in HappyFox with or without your own _SMTP credentials_, you should set up an SPF record with your e-mail domain registrar to ensure proper delivery of emails. [**Sender Policy Framework**][1] (**SPF**) is an [email][2] validation protocol designed to allow receivin…

How to configure an Office 365 SMTP Relay Connector

HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: **Step 1**: Log in to your Office 365 tenant, open the **Exchange Admin center**…

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