Create tickets from forwarded emails with original sender
If your service desk agents directly interact with your employees via email regularly, there's a high chance they'll receive issues reported through their personal email addresses. In such cases, your agents may want to create incident tickets to track and manage these queries and issues within the HappyFox Service De…
How to Create tickets in Happyfox?
HappyFox lets you address issues from the customer in the form of tickets and assign them to the right person with the necessary priority. Available plan: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus There are multiple possible ways to create a ticket in HappyFox. * An agent can raise a ticket on …
Setting up Sub Categories or multiple categories using the same FROM ID
This article explains how you can set up parent-child categories, or sub categories. Where only one of the categories has an email ID associated with it, but tickets in the other (child or sub) categories will also be updated with the responses sent by the customers. For accounts using Channels, please go to [this pa…
Configure Gmail to Forward Emails
HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail. **Associating a category with the email address:** * Log in to your HappyFox Agent portal. * 🔐 Your agent role must hav…
