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Setting up Categories
Setting up Categories
Articles
Adding private notes for agent replies via email
Category advanced settings explained.
Changing Ticket Subject through Email Replies
Configure Email Categories
Configure Gmail to Forward Emails
Deleting a Category from your helpdesk 🗑️
Difference between General Outgoing Email and Category Outgoing Email Settings
How to add image in category signature?
How to configure an outgoing SMTP for a Category?
How to create a category?
How to create a parent-child category?
How to delete a category?
Setting up Sub Categories or multiple categories using the same FROM ID
What are Public and Private categories?