May 2017 - Release notes
Bug Fixes: 1. JWT/SAML logins from Multibrand URLs, will now log you into respective multi-brand support center as opposed to always taking you to the primary brand post login. 2. Handled encoding issues which were causing CSV exports to fail in some cases. 3. Fixed an error where KB notification emails were being…
May 2, 2014-Release Notes (Minor)
The following changes were rolled out to all HappyFox accounts on May 2, 2014. New feature: * Honour CC options when staff replies to tickets via staff notifications - New setting introduced in Category options * API bug fix - Fixed bug where "Unresponded:True" and "Breached: True" were not honoured via API …
May 1, 2014-Release Notes (Minor)
The following changes were rolled out to all HappyFox accounts on May 1, 2014. * Facebook Integration: In the event of HappyFox receiving inappropriate responses from Facebook, the integration will be unlinked and an email will be sent to the account admin informing that they have to check their Facebook credent…
January 2014 - Release notes
New features * Custom CSS for Support Center (available for plans which allow Rebranding) * Now possible to associate staff with individual work schedules * Auto assignment will now work as per staff work schedules if set up that way * New option to re-open closed tickets on new a customer reply * Now possible …
July 2012 - Release notes
Bug Fixes * Fixed bug where non english file names for attachments was not shown correctly in outgoing emails * Fixed bug where dependent custom fields were showing up before the parent value was chosen, in the Customer Panel New Features * Added export of ticket tags to ticket tabular export under Reports * Ed…
April 2012 - Release notes
Enhancements * Improved migration script to support MSSQL databases * Improved migration script to support larger databases by converting tickets in chunks * Improved mail parser to support Microsoft Excel content sent via emails * Improved mail parser to strip newline characters in subject in incoming emails *…
December 2012- Release notes (Minor)
Bug Fixes * Fixed bug with unicode characteres while adding a contact details like email, name or while doing merge contact action * Fixed broken import contacts functionality * Fixed bug where repeated status/priority names were allowed while editing an existing status or priority * Fixed bug in Twilio sett…
December 2012- Release notes
Bug Fixes * Fixed bug where attachment archives were not redirecting to the new attachments url * Fixed bug where export of tickets from reports, with more than 255 columns was failing * Fixed bug where deleted priorities were visible in reports * Fixed bug where the wrong app name was showing in some help tex…
February 2013 - Release notes
New features * Auto Assignment feature - assign tickets based on round robin assignment * Advanced search with custom fields based search * New tags - last_customer_reply and last_staff_reply in notification templates * Freshbooks integration * Invoices sent for all HappyFox customers on subscription * Email…
November 2013 - Release notes
New Features: * ALL NEW! Forum in Support Center * ALL NEW! Integration with Zapier - HappyFox is now available in Zapier to allow you to create zaps and integrate with other applications when a ticket is created on HappyFox * ALL NEW! Configurable options in Support Center to show links in header * Support…
