How to create a parent-child category?
Though you have only one support email ID from which you receive all the support queries, you might want to dissect these support queries further according to the nature of the query or by the internal team hierarchy. Let's assume you have a category called Support to which all your queries come in, you might want to…
Configure Email Categories
HappyFox Categories are mailboxes that allow different departments or groups to handle relevant tickets using one HappyFox Help Desk instance. Each category can be assigned an email ID to which your contacts would directly send their email requests. The incoming emails get converted into tickets automatically and pla…
