HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail.

You must create an Email Channel before proceeding with the Forwarding setup in Gmail.

Please visit: Create Email channel

Setting up a forwarding rule in Gmail:

• Log in to Gmail with the account you wish to forward emails to HappyFox.
• Click the Gear ⚙️ Icon towards the top right. 
• Click "Settings" to open the mailbox settings.
• Go to Forwarding and POP/IMAP tab. Under Forwarding Section, Click the "Add a Forwarding Address" button.
• Paste the forwarding address obtained from HappyFox (See the previous section).
• Click "Save/Confirm".

• A ticket with the confirmation link from Google would have been created in the corresponding category.
• Click the confirmation link/paste the URL in your browser and hit Enter.

• Go to the Settings page of the Gmail account you want to forward messages.
• Select Forward a copy of incoming mail to, choose if you wish to Keep Gmail's copy in the Inbox (advised) and Click Save Changes.

• You're all set with the email forwarding Setup ✔️.