This article contains steps on how to change Ticket Properties from a ticket detail page.

Watch a Feature Walkthrough 📽:

The ticket properties that can be changed from the ticket detail page are as follows:
 

• Ticket Status
• Assignee
• Category
• Due Date
• Priority

There are basically two ways in which these properties can be changed from a Ticket Detail Page.

From the Ticket Summary Bar:

• Change Ticket Status
  
  
  
   
• Change Ticket Assignee
  
  
  
   
• Change Ticket Priority
  
  
  
   
• Move the Ticket to a Different Category
  
  
  
  
  
   
• Change the Ticket Due Date
  
  
  
   
• Note: By clicking the icon shown below from the ticket summary bar, HappyFox allows you change the ticket Status, Priority , Assignee, and Due date from a single drop down menu.
  
  
   

From the Update Area

• Status,Assignee,Priority, and Due Date can be changed from the Update Box( Reply or Private Note). 
  
  
  
  Please note that you cannot perform a category change from the Update area.