Showing articles from time spent tag

Ticket Visibility Preferences for Contacts

HappyFox offers you to choose what information you would like to let your contact view on their contact portal. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To Customize Ticket Visibility Preferences for Contacts,** Navigate to **Manage** >>** Account Settings** >> **Support…

Ticket Preferences - Customer Support Portal

HappyFox has now added an additional feature, which lets the customers to view the due date, assignee and time spent on the ticket from the customer portal. To enable the visibility of due date, assignee and time spent to the customers. 1. Log-in to the Staff Portal. 2. Navigate to **Manage -> General -> Support Ce…

How to reduce the Time Spent that was added in a ticket?

Adding time spent on an update can either be done [manually][1] or through the [auto-timer function][2]. Sometimes, you may inadvertently have an incorrect number of minutes added as the time spent for a particular update. You may adjust it by subtracting the respective number of minutes from the total time spent. L…

Enabling Auto-Timer for Time Spent on Tickets

The "auto-timer" feature for "[Time Spent][1]" option helps in starting a timer that automatically calculates the time spent for a ticket update. > Available in all pricing plans. **Steps to Enable "Auto-Timer":** 1. To enable the "Auto-Timer" option, go to "Manage >> Categories". You will be able to enable the opt…

Keeping track of time spent on tickets

Time Spent feature on HappyFox allows agents to log time spent while working on support tickets. > Available on all pricing plans. **Adding time spent on tickets:** * Agents can add time spent on a ticket for every ticket reply or a private note added. * The time spent on a ticket is the cumulative value of all…

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