For every contact created in Happyfox and which has at least one contact group associated, you can set a primary contact group for that contact. This primary group contact will then be used as the contact group for the tickets created by the contact. For example, a customer who raises tickets for two different contac…
HappyFox allows you rename your custom field's label for contacts/customers. This functionality is currently applicable only to the pre-login "End-user" [new ticket creation forms][1]. **Heads up ❇️:** This feature is available only to _select beta_ customers. Please reach out to [support@happyfox.com][2] for more in…
HappyFox allows users to create both Ticket & Contact custom fields. These custom fields can be of different types ranging from Text, Number, Date to Multiple-Option. In this article, let us explore how a Multiple-Option custom field can be set via API using PHP. ![][1] _**Sample Multiple-Option custom field**_ An …
HappyFox's New Ticket Creation Form helps you take feedback/support-tickets from your customers. This form is displayed by default in your support center. You can access this page at _yourcompanyname.happyfox.com/new._ This form consists of two components - ticket fields & contact fields: * Ticket fields are those …
Custom fields can be used to store additional information about a ticket/contact. Custom fields are of two types 1. Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc. 2. Contact custom fields: These are used to collect more information about the …
Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact. Ticket custom fields can be later used to create ticket queues, filters or run reports on. > **Plan**: All plans ## How t…