Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact. Ticket custom fields can be later used to create ticket queues, filters or run reports on. > **Plan**: All plans ## How to...

• Setting up Custom Fields
• 03-Oct-2018
• 10020

HappyFox allows users to create both Ticket & Contact custom fields. These custom fields can be of different types ranging from Text, Number, Date to Multiple-Option. In this article, let us explore how a Multiple-Option custom field can be set via API using PHP. ![][1] _**Sample Multiple-Option custom field**_...

• API
• 03-Oct-2018
• 2276

Custom fields can be used to store additional information about a ticket/contact. Custom fields are of two types 1. Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc. 2. Contact custom fields: These are used to collect more information about the c...

• Setting up Custom Fields
• 12-Apr-2019
• 750