How to configure Custom fields for Requester and Requester Groups in Service Desk?

Custom fields can be created for the following entities in Service Desk.

Requesters
Requester Groups

Required Permission(s)

Manage Requester Custom fields
Manage Requester Group Custom fields

Admins with this permission can view, create, edit and delete custom fields of Requester Groups.
Both of the permissions are Account level permissions.
You can enable this permission by navigating to Roles and Permissions > Role type: Account > Tickets section

How to create a new custom field for Requester and Requester groups?

Navigate to Main Menu > Manage > Custom Fields > Requester or Requester Groups tab > + button.
A Create Custom field right panel will open with the following field properties that can be configured.
Click on Create once you provide the required details below.

Field Properties

Following are the list of field properties that will be available and can be configured for a custom field in Service Desk

FIELD PROPERTY	DESCRIPTION
Field Name*	Name of the field
Depends on	If the field should be dependent on another custom field. Choose the parent field here.
Type*	Datatype of the field Available types are 1. Text 2. Number 3. Dropdown 4. Multiple Option 5. Date Note: Once the field data type is set it cannot be changed later.
Options*	If dropdown or multiple option type is chosen, options need to be configured here. Click on + to add multiple options.
Default Value	Provide a default value for the field if required
Help text for Agents	Help text that needs to be displayed for the field. Info icon - This help info will be displayed when hovered over the icon.
Visibility and required preferences section
Internal Field (Visible only to Agents)*	Choose whether the field should be Internal or External Yes - The field will be internal and will displayed only to agents No - The field will be external and will displayed to both requesters and agents
Required*	Choose whether the field should be mandatory or not
Requester Form Preferences section	When the field you are configuring is not a internal field, this section will be displayed
Display Name for Requesters*	Name of the field that needs to be displayed to the Requesters when creating incidents or service requests from the support portal By default, the Name of the field will be configured here.
Help text Display Format	Choose the way the help text needs to be displayed 1. Inline 2. Hover
Help text for Requesters	Help text that needs to be displayed for the field. Inline - The help text will be displayed below the field Hover - Info icon will be displayed. The help info will be displayed when the mouse pointer is hovered over the icon.