HappyFox allows you rename your custom field's label for contacts/customers. This functionality is currently applicable only to the pre-login "End-user" new ticket creation forms.

To customize the "Display Name" of fields shown to your customers,

• Log in to your HappyFox agent portal.
• Navigate to Manage >> Custom Fields.
• Open the "View Slider" of the desired custom field. Click "Edit" on the top-band.
• Under the "Contact Form Preferences" section,
• Specify the desired value for "display name for contacts".
• Click "Save".

Note: Contact Form Preferences section will be visible only if the field "Internal Field? (Visible only to agents)" value is set to no.