Specify help texts for fields shown to your customers
HappyFox allows you to provide help texts to your custom fields which are accessible by contacts. This functionality is currently applicable only to the pre-login end-user [new ticket creation forms][1]. **To specify Help Texts for fields shown to contacts,** * Log in to your HappyFox agent portal. * Navigate to…
Customize the display name of fields shown to your customers
HappyFox allows you rename your custom field's label for contacts/customers. This functionality is currently applicable only to the pre-login "End-user" [new ticket creation forms][1]. **Heads up ❇️:** This feature is available only to _select beta_ customers. Please reach out to [support@happyfox.com][2] for more in…
Customizing your New Ticket Creation Form
HappyFox's New Ticket Creation Form helps you take feedback/support-tickets from your customers. This form is displayed by default in your support center. You can access this page at _yourcompanyname.happyfox.com/new._ This form consists of two components - ticket fields & contact fields: * Ticket fields are those …
Customize new ticket form for agents and contacts
HappyFox allows the **account administrator** to select the fields to be displayed in the New ticket form (Agent panel and Customer portal). > Navigation: Manage >> New ticket layout By default, HappyFox has Phone and Priority enabled in “New Ticket Form Display” option but it can be changed. You also are presented …
