Home > HappyFox Help Desk > Getting Started > Setting up Custom Fields > Specify help texts for fields shown to your customers
Specify help texts for fields shown to your customers

HappyFox allows you to provide help texts to your custom fields which are accessible by contacts. This functionality is currently applicable only to the pre-login end-user new ticket creation forms.

Heads up ❇️: This feature is available only to select beta customers. Please reach out to support@happyfox.com for more information.

 

To specify Help Texts for fields shown to contacts,

  • Log in to your HappyFox agent portal.
  • Navigate to Manage >> Custom Fields.
  • Open the "View Slider" of the desired custom field. Click "Edit" on the top-band.
  • Under the "Contact Form Preferences" section,
    • Specify the desired value for the "Help Text for Contacts" field.
    • Specify the help text display format:
      • Inline: The help text appears inline just below the field name.
      • Hover: The help text gets displayed upon hovering over the "i" icon.
  • Click "Save".

Note: Contact Form Preferences section will be visible only if the field "Internal Field? (Visible only to agents)" value is set to no.

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