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Home > HappyFox Help Desk > Getting Started > Ticket form Customization > Customize new ticket form for agents and contacts
Customize new ticket form for agents and contacts

HappyFox allows the account administrator to select the fields to be displayed in the New ticket form (Agent panel and Customer portal).

Navigation: Manage >> New ticket layout

By default, HappyFox has Phone and Priority enabled in “New Ticket Form Display” option but it can be changed. You also are presented with an option to mark certain fields as mandatory fields.

 

 

 

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