Setting up a Multi-Lingual Knowledge Base and Support Center
A multi-lingual knowledge base can cater to the self-service requirements of customers from different geographies. With HappyFox, the creation and maintenance of a multi-lingual knowledge base is easy. HappyFox's centralized KB module is equipped with powerful translation capabilities. Pricing Plans: Fantastic a…
How to add images to a Knowledge Base Article?
HappyFox allows you to add images to enrich your KB with illustrations. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus Steps to add images to your KB article: * Create a new article or edit an already existing one. * You can add images to the "Contents" section of your KB article. * I…
Working with Article Drafts
When you create an article draft, it is saved but not published, so that you can continue improvising the content until it's all set to publish. Articles once published cannot be unpublished and moved back to draft state. Draft articles do not form a part of the KB >> browse, and hence are different from Internal Art…
Use anchor tags to navigate to specific areas of your article
Anchoring headings/text help your readers easily navigate to specific areas inside your knowledge base article. Applicable plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise plus In this article: * Adding anchor tags to your article: * Hyperlinking anchor tags within the same article: * Sharing article U…
Customizing your Support Center Article Details Page
HappyFox's support center builder lets you customize the visual appeal of your article details page. You can customize everything on your article details page from feedback to related articles – all by using a simple widget-based builder⚡️. Heads up ❇️: The latest edition of the HappyFox support center is available…
